OISC’s new complaints scheme

The OISC Complaints Scheme forms one of the four pillars of the regulatory process.

It explains the way the OISC handle complaints about those they regulate and also sets out what they expect of advisers and their staff with regard to complaints.

The original Complaints Scheme was written before the regulatory scheme came into force. In light of changes to the law and what the OISC have learnt since then, the time came for it to be revised and updated. Following an extensive public consultation period, the new Complaints Scheme is now available at OISC Complaints Scheme.

The new scheme does not come into force until 1 June 2006. Until then, advisers are referred to the original Complaints Scheme document for guidance. For further information, please contact Duro Oyewunmi on 020 7211 1583.